Terms and Conditions
CANCELLATION, DAMAGED AND/OR DEFECTIVE PRODUCTS, DISPUTE RESOLUTION
Cancellation/Withdrawal
As a consumer, you have 14 days right of withdrawal from when you received the item (the withdrawal period). You must notify us that you want to cancel the purchase via e-mail or post within 14 days from the time you received the item. The message must clearly state which purchase it is about and that you want to cancel the purchase. A right of withdrawal form is sent to you together with the item. You can also download the Cancellation form here . The right of withdrawal form can either be sent as an attachment to the email or sent together with the item when you return it.
If you wish, you can always exchange an item you have purchased in our online store. You have an open purchase / exchange right for 14 days when you buy something from us. If you want to return or exchange your item, you must notify us via e-mail or post within 14 days from the time you received the item.
When we have received notification of a canceled purchase or exchange, we will send you a return label for the order.
Our full contact details can be found above under "Contact us and customer service".
Attach the return label to the outside of the package and send the item back within 14 days from when you have notified us that you wish to cancel the purchase or exchange the item. The buyer must pay shipping for the return of the item. The item is sent back to the seller in the original packaging. You are responsible for safe return. Pack the item well and keep a receipt for shipping.
The item must be returned to the seller in the same condition and quantity as it was when the buyer received it. You can open the packaging and examine the item. If you do too extensive research, or the item is damaged or used during the right of withdrawal period, you may risk not being able to get the full amount refunded. A deduction will then be made from the purchase price corresponding to the reduction in value.
In the event of cancellation of the purchase and use of the cancellation period, However, we will only cover the cost of the product itself and not your delivery cost to return the product to us, or postage for the item sent , refunded will be processed within 30 days after we have received and processed your return. Refunds are made with the payment method you used at the time of purchase.
These guidelines are in accordance with the Right of Cancellation Act .