Legal notice
1. The Agreement
Always read through our purchase conditions for online shopping at nooragems.com
When you make a purchase, you accept our purchase conditions and a binding agreement is entered into between Devita Smikkedesign and you as a customer. Note that the purchase conditions can be changed, and should therefore be read every time you make a purchase with us. The agreement is considered to have been made and is binding for both parties when the buyer sends the order to the seller via the payment page.
The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error. For example, if a product has no price.
2. The parties
Seller:
nooragems
Mailing address is Blakkens vei 121 - 1281 Oslo Norway
Organization number 931669133
E-mail addresses: nooralhuma143@gmail.com
Contact persons: Noor al huma
Contact No: +4793056887
Buyer:
The buyer is the person who makes the order, and is referred to in the following as the buyer/buyer.
The seller cannot enter into agreements with minors without their guardian's approval. A binding purchase agreement can only be entered into with persons over the age of 15. Credit purchases can only be made with persons over 18 years of age.
3. Customer service
You are always welcome to contact us by phone or e-mail if you want to ask something, need help or cannot find the information you want. You always have the right to contact us for help in connection with complaints, questions about the right of withdrawal and other matters relating to purchases or orders. Inquiries to us by e-mail concerning actual purchases and orders must be answered within 48 hours (working days) of the inquiry being received.
E-mail addresses:
nooralhuma143@gmail.com
Contact persons:
+4793056887
4. Products, prices and total costs
All prices stated in the online shop include VAT. The total price stated at the time of purchase includes shipping costs and VAT. The individual elements are specified in the checkout as product cost, shipping and VAT. We reserve the right to price changes and price errors on products. We reserve the right for errors in our stock. If we are missing any of the items you have ordered, we will send the items we have in stock and credit the missing item(s), or cancel the order if we cannot deliver any of the items.
5. Payment
The online store has a payment solution via Stripe Card payment. Information about Stripe can be found here . All payments are secure and encrypted. Accepted payments are Visa, Mastercard, American Express and Apple Pay. We also have Vipps payment in the online store.
6. Shipping and delivery time
Shipping costs are calculated with Bring's Live shipping calculator. The standard shipping options are
Parcel in the letterbox (smaller packages with a maximum weight of 5 kg. Packages that are too large for the letterbox can be picked up at the post office or post office in the shop.)
Parcel delivered to your home (packages up to 35 kg. The packages are delivered to the door 8-17 or 17 -21 depending on postcode.)
Parcel to collection point (parcels up to 35 kg. To optional collection point.)
Parcel for business (parcels up to 35 kg. Personal delivery directly to the door or ramp.)
Other shipping options can be agreed upon if necessary.
We normally take 1-2 working days to pack, finalize the order and deliver to the post office. Packages are delivered via Posten/Bring. Delivery time is normally 1-5 working days for packages everywhere in Norway. You will receive a tracking number by email when your package has been sent from us. You can use this to track your parcel at https://www.posten.no/
It is important that the buyer provides the correct delivery address so that there are no errors or delays with delivery.
The customer must be informed at the time of purchase about the delivery time from when the order has been registered. This is shown under the shipping methods on the Shipping page. If the goods are not delivered within the agreed time, the buyer must be informed without delay of the reason for the delay and a new delivery time.
Posten/Bring's standard delivery times are stated in working days for the available shipping options under Shipping method on the Shipping page when checking out. We reserve the right to delays with us or Posten/Bring if there is a large amount of traffic or unexpected events.
The item must be delivered without undue delay and no later than 30 days after purchase, unless otherwise agreed. If your order has not been delivered within that time, you as a customer have the right to cancel the purchase without any cost, unless otherwise agreed.
7. Right of withdrawal and right of exchange
As a consumer, you have 14 days right of withdrawal from when you received the item (the withdrawal period). You must notify us that you want to cancel the purchase via e-mail or post within 14 days from the time you received the item. The message must clearly state which purchase it is about and that you want to cancel the purchase. A right of withdrawal form is sent to you together with the item. You can also download the Cancellation form as a pdf here . The right of withdrawal form can either be sent as an attachment to the email or sent together with the item when you return it. If you wish, you can always exchange an item you have purchased in our online store. You have an open purchase / exchange right for 14 days when you buy something from us. If you want to return or exchange your item, you must notify us via e-mail or post within 14 days from the time you received the item.
When we have received notification of a canceled purchase or exchange, we will send you a return label for the order.
Our full contact details can be found above under point 3. Customer service.
Attach the return label to the outside of the package and send the item back within 14 days from when you have notified us that you wish to cancel the purchase or exchange the item. The buyer must pay shipping for the return of the item. The item is sent back to the seller in the original packaging. You are responsible for safe return. Pack the item well and keep a receipt for shipping.
The item must be returned to the seller in the same condition and quantity as it was when the buyer received it. You can open the packaging and examine the item. If you do too extensive research, or the item is damaged or used during the right of withdrawal period, you may risk not being able to get the full amount refunded. A deduction will then be made from the purchase price corresponding to the reduction in value.
If the customer cancels the item before the item has been delivered, the seller cannot demand payment. The seller must then refund the entire purchase price as soon as possible.
In the event of cancellation of the purchase and use of the cancellation period, we will refund the entire purchase price and shipping within 14 days after we have received and processed your return. Refunds are made with the payment method you used at the time of purchase.
Return address:
Blakkens vei 121 - 1281 Oslo Norway
+4793056887
These guidelines are in accordance with the Right of Cancellation Act .
8. Complaint
The buyer has the right to advertise (complain) about a product if the product does not have the properties that have been agreed upon or is not in generally good condition, as well as otherwise being in breach of Norwegian law. If the item has a defect or manufacturing fault, or you have not received what you have paid for (order partially delivered, wrong product, order not delivered within a reasonable delivery time), the seller must sort things out.
The complaint must be in writing and sent by e-mail or by letter to the seller. See point 3 Customer service for e-mail addresses and postal addresses. Send with receipt together with other documentation such as a picture of the fault. Then you reduce misunderstandings, and you can later prove that you complained in good time. Feel free to use the Consumer Council's complaint letter, which is linked here .
As soon as the seller has assessed your complaint and it has been established that the defect or error is the seller's responsibility, the seller must offer a repair or a new product. You should receive that within a reasonable time. It should not be of significant inconvenience to you, and the seller cannot normally attempt to repair the same fault more than twice.
If the seller is unable to repair or give you a new item, you can get a price reduction or your money back.
You always have a two-year complaint period (complaint period) when you buy something in our online store. For goods which, in normal use, are intended to last much longer, you can complain for five years.
If you were aware of the error, or it is due to something you have done, or an accident, you must pay the bill yourself.
9. Privacy
In order for you to buy our goods or contact us for information, we must collect and process your personal data. We collect and process name, address, e-mail address, telephone number, payment details (information about whether the item has been paid for) in order to carry out the sale and deliver the goods to you as well as contact you about conditions in connection with the order. We also store information about your purchases (order history).
We do not store payment card information with us, but with our payment partner Stripe.
If you want us to delete your personal data from orders after the goods have been received, you can contact us via Customer Service.
We use cookies and similar technologies to give you the best possible experience on the website. We ask our customers for their consent to use cookies and process their information, as required by the EU ePrivacy Directive and the EU Data Protection Regulation . The personal information is stored securely in our online store account on Shopify's server. The EU ePrivacy Directive and the EU Data Protection Regulation are built into Shopify's platform.